Privacy Information

When you use our services, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it. This is important; we hope you will take time to read it carefully.

1. Overview

Fenix Creations is aware of and responsive to your concerns regarding how information about you is collected, used and shared when you visit Fenix.sg ("Web Site"). This notice describes the privacy policy applicable to our Web Site ("Privacy Policy").

2. Information Collected

You can visit and view our Web Site without revealing any personal information. However, if you want to purchase a product, signup for our newsletter or use certain services, we will need some personal information. Where required, this information may include your personal contact information.

Information gathered online may be referred to as either anonymous or personally identifiable information.

  • Anonymous information refers to web site usage information that cannot be traced back to a specific individual, e.g., the total number of visitors to our Web Site ("General Information").
  • Personal identifiable information refers to specific information about a customer, e.g., name, address, e-mail address, telephone number and credit card information. ("Personal Information").

Please note that it is your choice to share Personal Information via the Web Site. Consider only sharing Personal Information with us if you agree to our Privacy Policy.

a. General Information

We will collect general information (such as the IP address assigned to you by your Internet service provider, information about the Internet Browser you are using, the web site from which you are visiting us and which of our web pages you visit, including the date and time of each visit) to improve our website and better meet your needs. These data are absolutely anonymous and cannot be associated with an individual person. This type of General Information may be shared with third parties any time.

On some of our web pages, we use cookies to monitor the preferences of our visitors so that we can tailor our web sites accordingly. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps your browsing experience. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. You may block cookies, or delete existing cookies, by adjusting the appropriate setting on your browser. We may also provide statistical General Information to our affiliates as to how our customers use our Web Site. The Web Site may include content from other parties that may perform user activity tracking other than that described herein. In particular, some of our third-party vendors may use "cookies" in ways that we do not.

b. Personal Information

There are times when Fenix may specifically ask for information about you when you when you order a product or sign up to use a service. Fenix may need certain Personal Information - such as name, email address, billing address, type of computer, or credit card number - in order to provide that service or product to you. We may also use that Personal Information to issue an invoice, to provide you with requested products and services, to contact you regarding new products and services, for processing your orders, answering your inquiries, providing you with access to special information and offers, or for rendering special services. We will not provide your personal data to other third parties without your express permission and, above all, we will not sell this data to anyone or make it available in any other form.

3. Use and Disclosure of Information

a. How Fenix Uses the Information

You acknowledge and agree that Fenix has the right to use Personal Information and General Information and any other information (collectively "Information") that Fenix collects from or about you through its Web Site. Except as otherwise explained herein, unless Fenix has your consent, or is required (or permitted) by law, Fenix will not share your Information with any unaffiliated entity.

b. Who Fenix Shares Your Information With

Notwithstanding the above, Fenix may disclose Information to (i) a Fenix affiliate; (ii) a third-party in the event that Fenix sells all or part of its assets to such third-party or merges with or is acquired by the third-party; (iii) a third-party vendor if necessary to provide you with a product or service that you have requested; or (iv) third-parties that provide various services to Fenix and who are required to adhere to the intent of this Privacy Policy. Fenix may also disclose Information about you to others if we have a good faith belief that we are required to do so by law or legal process, to respond to claims, or to protect the rights, property or safety of Fenix or others.

4. Minor

Fenix does not sell products and services for purchase by children. If you are under 18 years old, you may use our Web Site only with the involvement of a parent or guardian.

5. Security of Your Personal Information

Fenix ensures that all information collected will be safely and securely stored. We protect your personal information by:

a. Restricting access to personal information. Only authorized individuals of Fenix, who must access said information in order to provide Fenix's products, services and customer service to you, may access the Personal Information.

b. Maintaining technology products to prevent unauthorised computer access. Fenix operates secure data networks protected by industry standard firewall and password protection systems. Fenix also uses Secure Sockets Layer ("SSL") software to protect your information during transmission.

c. Securely destroying your personal information when it is no longer needed for any legal or business purpose

Fenix makes no representations or warranties with regard to the sufficiency of these security measures. Fenix shall not be responsible for any actual or consequential damages that result from a lapse in compliance with this Privacy Policy as a result of a security breach or a technical malfunction. Your password is the key to your account. Please use unique numbers, letters and special characters, and do not share your Fenix’s password to anyone. Certain information may be transmitted to you by electronic mail. If you lose control of your password, you may lose substantial control over your personal information and other information submitted to Fenix. You could also be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason or if you have grounds to believe that your password has been compromised, you should immediately contact us and change your password. You are reminded to log off of your account and close the browser when finished using a shared computer.

The security of your Personal Information is important to us. We use appropriate technical and organizational means to protect your data against misuse, loss, damage or unauthorized access, change and deletion. Unfortunately, no data transmission over the Internet can be considered 100% secure. Our security measures are constantly tested and improved in accordance with our technical and organizational capabilities.

6. Compliance and cooperation with regulatory authorities

We regularly review our compliance with our Privacy Policy. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

7. How to Update or Delete your Information

Fenix offers you an opportunity to review the Personal Information provided by accessing your personal account on our Web Site. If you do not have an account with us, you can enquire how you can do so by please sending an e-mail to Enquiries@Fenix.com.

8. Linked Internet Websites

The Web Site provides hyperlinks, which are highlighted words or pictures within a hypertext document that, when clicked, take you to another place within the document, to another document altogether, or to other web sites not controlled by Fenix. These hyperlinked web sites may contain privacy provisions that are different from those provided herein. Fenix is not responsible for the collection, use, or disclosure of information collected through these web sites or links, and Fenix expressly disclaims any and all liability related to such collection, use, or disclosure.

9. Changes to Privacy Policy

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes on this page so that you will always know what information we collect, and how we might use or disclose that information. Any changes to this Privacy Policy will be considered effective immediately after the changes are posted on this Web Site.

10. How to Contact Us

If you have any questions about this Privacy Policy, please send an e-mail to cs@fenix.sg.